Privacy Policy

1. Scope and Our Role

This Privacy Policy applies to BenefitRoute SSDI websites, qualification forms, contact forms, and related online services that link to this Policy. BenefitRoute SSDI is an independent marketing, qualification, and connection platform. It is not the Social Security Administration, a government agency, a law firm, a healthcare provider, or an insurance company.

When appropriate and subject to your choices and consent, information may be used to evaluate an initial inquiry and facilitate a possible connection with independent SSDI professionals, attorneys, advocates, authorized representatives, service providers, or marketing partners.

2. Information We Collect

• Information you provide: name, email address, telephone number, ZIP Code, city and state, inquiry type, messages, and qualification responses.
• Qualification information: general responses about ability to work, duration of a condition, current benefits status, medical treatment, and whether you already have a representative.
• Consent and transaction records: form version, date and time, page source, consent language, submission reference, communication preferences, and opt-out requests.
• Technical information: IP address, browser and device data, referring page, approximate location derived from IP or ZIP Code, security signals, cookies, local storage, and analytics events.
• Partner and service information: records received from or shared with service providers and participating professionals where permitted by law and consistent with your request.

3. Sensitive and Consumer Health Information

Qualification responses may reveal or permit inferences about disability, health conditions, treatment, or ability to work. We treat this information as sensitive. BenefitRoute SSDI is generally not a HIPAA-covered healthcare provider, and information submitted through this website may not be protected by attorney-client privilege or HIPAA.

Additional disclosures for consumer health data are provided in our Consumer Health Data Privacy Notice.

4. How We Use Information

• Operate, secure, troubleshoot, and improve the website and qualification process.
• Respond to inquiries and provide requested information.
• Assess whether an inquiry may be appropriate for possible review or connection.
• Connect or share an inquiry with participating independent professionals or partners, where permitted and consistent with consent.
• Communicate by telephone, text message, email, or other channels as described at the point of collection.
• Maintain consent evidence, suppressions, opt-out records, quality controls, fraud prevention, and compliance records.
• Measure website performance and marketing effectiveness without intentionally sending direct personal or medical details to analytics providers.
• Comply with law, legal process, regulatory requests, and enforce our Terms.

5. How We Disclose Information

• Participating professionals and marketing partners: to evaluate or respond to an inquiry and potentially offer relevant services.
• Service providers: hosting, cloud storage, form processing, communications, analytics, security, call tracking, customer support, and compliance vendors.
• Business transfers: in connection with a merger, financing, acquisition, reorganization, or sale of assets, subject to applicable law.
• Legal and safety purposes: when reasonably necessary to comply with law, protect rights or safety, detect fraud, or respond to lawful requests.
• With your direction or consent: for additional disclosures clearly described when information is collected.

We do not intentionally disclose the text of medical or disability responses to advertising analytics platforms. Whether a disclosure constitutes a “sale” or “sharing” under a state privacy law depends on the law and the technologies or partner relationship involved. Eligible consumers may exercise available opt-out rights.

6. Cookies, Analytics, and Similar Technologies

We may use cookies, pixels, local storage, session storage, and similar technologies for essential site functions, security, remembering progress, analytics, and advertising measurement. Analytics and advertising providers remain disabled unless configured and, where required, consent is obtained. Learn more in our Cookie Policy.

7. Communications and Choices

You may opt out of marketing text messages by replying STOP and may request help by replying HELP. You may withdraw communication consent through the Contact page. Opting out of marketing does not prevent non-marketing communications needed to respond to a request, document a preference, or comply with law.

Commercial email will include an unsubscribe method where required. We will maintain suppression records so that opt-out requests can be honored.

8. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Policy, including responding to inquiries, documenting consent, preventing fraud, resolving disputes, enforcing agreements, and satisfying legal or contractual obligations. Retention periods vary by information type and partner requirements. Information may be deleted, de-identified, or aggregated when it is no longer reasonably needed.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No website, transmission, or storage system is completely secure, and we cannot guarantee absolute security. Do not submit information that the form does not request, such as Social Security numbers, financial account details, or complete medical records.

10. Your Privacy Rights

Depending on your state and applicable law, you may have rights to request access, correction, deletion, portability, information about disclosures, opt out of certain sale, sharing, or targeted advertising, or limit certain uses of sensitive information. We may verify your identity and may deny or limit a request where an exception applies.

California residents should also review the California Privacy Notice and Do Not Sell or Share My Personal Information page.

11. Children

The website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child submitted information, contact us so that we can review and take appropriate action.

12. Third-Party Sites and Professionals

Links, professionals, and partner services are operated independently and may have their own privacy practices. BenefitRoute SSDI does not control third-party websites or professional practices. Review their policies before providing additional information.

13. Changes to This Policy

We may update this Policy to reflect changes in law, technology, partners, or business practices. The revised version will be posted with an updated effective date. Where required by law, we will provide additional notice or obtain consent.

Business Contact Information

Operated by:
WorldLink Enterprises LLC

Mailing Address:
5900 Balcones Drive #29390
Austin, TX 78731
United States

Email:
info@worldlinkenterprises.com

For privacy requests, accessibility requests, California privacy rights, legal notices, or general inquiries, contact us using the email above or the Contact page.